Refund Policy

1. Refund Eligibility

• Failed Transactions: If a payment is successfully debited but the service fails to process, a full refund will be provided.
• Duplicate Payments: In case of accidental multiple payments for the same service, the excess amount will be refunded after verification.
• Undelivered Services: If the service is not delivered despite successful payment, a refund will be processed after proper review and confirmation.

2. Non-Refundable Cases

• Services that have been completed successfully.
• Incorrect details entered by the customer during the transaction.
• Change of mind or dissatisfaction without any service-related fault.
• Delays or failures caused by external service providers or circumstances beyond PayNeax’s control.

3. Refund Request Process

To request a refund, users must contact us within 3 days of the transaction date by emailing adsinnovationpvtltd@gmail.com with the following details:

• Transaction ID
• Registered mobile number
• Description of the issue

4. Refund Processing Time

Approved refunds will be processed through the original payment method used for the transaction. Processing may take 5 to 10 business days, depending on banking and payment channel timelines.

5. Contact Information

Email: adsinnovationpvtltd@gmail.com
Phone: 7004307718

6. Policy Updates

PayNeax reserves the right to modify or update this Refund Policy at any time. Users are advised to review this page periodically for any changes.